Return & Refund Policy

Return & Refund Policy

At WearUndra, customer satisfaction is important to us.

Returns

Due to hygiene reasons, we do not accept returns or exchanges on underwear, socks, or other intimate apparel unless:

  • The product is damaged upon delivery.
  • The wrong item was received.
  • The product has a manufacturing defect.

If your order qualifies, please contact us within 7 days of receiving your order.

Refunds

Once your claim is reviewed and approved, your refund will be processed within 5–10 business days through your original payment method.

Damaged or Incorrect Items

Please email us at support@wearundra.com with:

  • Your order number
  • Photos of the product
  • A brief description of the issue

We will resolve the issue as quickly as possible.

Non-Refundable Items

The following items cannot be returned due to hygiene standards:

  • Underwear
  • Socks
  • Vests (Sandos) that have been worn, washed, or opened
  • Products damaged due to misuse